How People-First-Marketing Builds Brands

What Nike, Red Bull & Redemption Whiskey Have in Common

“The second I left the lip, I knew I was breaking bones. I knew my life would change forever.  It was just a matter of which bones do I break,” said Grant Korgan as he recounted the memory of his snowmobile accident that broke his back and stole his ability to walk.

This tragic story told in a bar in Hollywood features Grant and his lovely wife Shawna, as the two relive their journey over the last 9 years, discussing Grant’s career as an extreme athlete, their beautiful wedding in Yosemite, their tragic accident and their eventual triumph to becoming 15-time award winning filmmakers.

Everybody loves a comeback – the farther the fall, the greater the rise.  It’s a familiar story called the hero’s journey. It makes up the vast majority of Hollywood scripts and it’s one that Redemption Whiskey has intelligently connected with to add value to their brand and customers’ lives.Grant’s incredible comeback is part of Redemption Whiskey’s video series entitled Redemption Sessions produced by Socialtyze and run on YouTube, IGTV and Facebook Watch.  Redemption Sessions features musicians and athletes who share their stories of falling down, getting up, persevering and triumphing.The series fits perfectly with Redemption Whiskey’s name and history.  By finding and producing comeback stories, Redemption celebrates the perseverance of the human spirit in the face of great odds, while simultaneously creating a connection with its customers and potential buyers.

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Smart brands such as Nike and Red Bull know that 95% of purchasing decisions take place in the subconscious* which is why these brands are media companies as much as they are the makers of shoes, apparel, and soft drinks.  In return, these marketing machines have created billions of dollars in market value through content creation (a.k.a., clever advertising).  Smaller companies such as Yeti Coolers have also achieved massive growth over the last ten years due in large part to its clever advertising – in the form of stories about fascinating people doing amazing things in the great outdoors.

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These brands have reverse engineered the value equation. In other words, unlike most brands that run Product-First Marketing with the exclusive goal of selling more product – Nike, Red Bull and Redemption Whiskey realize the power of People-First Marketing, which focuses on content that inspires, entertains and informs.Here, customer value is first and selling product second. You can feel it in the content. The brands are present but People-First marketing is front and center warming customers up and making them more likely to listen.

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As marketers of products, we are no longer in the business of generating mere impressions or even showcasing products and services.  We are in the Connection Economy – we need to build connections with customers or lose to a competitor. With so little difference between products, the manner in which a company communicates with its customers has never been more important. Those brands that believe in People-First marketing will build stronger, wider and more frequent bridges with customers – creating brand love, sales, loyalty and advocacy.*Harvard Business Scholl, Professor, Gerald Zaltman

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How Influencers brought BANG to Layer Cake Wines new product launch

When we sat down with our client Layer Cake Wines to talk about the launch of their new Bourbon Barrel Cabernet Sauvignon we immediately thought – Let’s Celebrate!

Wine brings people together and that’s just what we wanted to do. Together with Layer Cake we chose to run an influencer marketing campaign for a variety of reasons, including:

  • The targeted audience
  • Fresh content
  • Brand awareness & credibility
  • Organic engagement
  • Traffic & sales
  • SEO

How did we do it?Bourbon and the South go hand-in-hand, just like wine and food. Nashville was an exciting locale to select, with its rich culture of southern charm and hospitality.

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What a better way to experience Layer Cake Wines crafty new product. On behalf of the brand, Socialtyze hosted an exclusive group influencers throughout a November weekend, where they engaged in activities from experiencing Nashville’s most alluring restaurants to tailgating at Vanderbilt Stadium; including a boutique, art and wine crawl and intimate interactive lunches along the way, all showcasing Layer Cake Bourbon Barrel. These select experiences offered a plethora of unique backdrops to capture amazing content to spread the word about Layer Cake Wines and their new Bourbon Barrel Cabernet Sauvignon.

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The results speak for themselves:

  • 29 pieces of content
  • 340 posts (27 static images, 1 video, 312 Instagram stories)
  • Total reach of 2,495,424, engagements 134,605
  • 4.59% overall engagement rate (higher than the Instagram average)
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Food for thought - by shifting dollars to unique content campaigns instead of traditional photo shoots it extends your brand’s reach in a targeted, credible way and offers views through diverse and contrasting lenses. The stories being told are fresh and distinct, and all presented to each influencer’s following in a live or specially curated moment in a timeframe specified.The takeaway here is – the advertising landscape has evolved in a positive way for brands. By adding Social Media Influencers to your digital marketing campaign your ability to speak directly to consumers by a trusted source elevates your brand and business, and you avoid being lost in the abyss of traditional online content.

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[ yellow tail ] wines & Socialtyze Spread Happiness On Super Bowl Sunday

[ yellow tail ] wines spread a little happiness to over 100 million people with its third Super Bowl commercial—this time with a twist by featuring two of its own customers in the ad. In the months leading up to the big moment, Socialtyze worked with [ yellow tail ] to run a contest asking America one simple question:“What makes you happy?”The winner would ultimately be selected to appear in [ yellow tail ]’s Super Bowl spot and win a trip for two to “their happy place”.To enter participants simply had to upload a video of their personal version of happy in 6 seconds or less. More than 1,500 videos were submitted featuring everything from dogs to dancing to workouts to travel to sports to love….and everything in between. Here’s a snippet of what America had to say about happy:

Tonya Noble, Senior Brand Manager of [ yellow tail ] said, “Who better to ask the definition of happiness than our own customers? We were blown away by their response. We look forward to surprising and delighting them more and more. Our tagline ‘tastes like [happy]’ provides us with the ideal platform to do so.”The contest was marketed via paid media on Facebook and Instagram, as well as with 34 influencers who have a total reach of 7.5 million, creating and sharing 126 #tasteslikehappy posts across social media. Socialtyze also ran guerrilla marketing efforts to drum up significant buzz and momentum.To see a wider collection of the videos on the contest site go to: tasteslikehappy.com.The grand prize winner is Adrien Colon from Oakland, CA who shared a beautiful dance video that he shot in Ibiza, Spain as a tribute to his Dad who taught him how to dance. The runner up was Katherine Nuñez from Peabody, MA who shared a video of her swinging from a rope off a boat in Aruba during her honeymoon. Here’s the commercial that ran during the Super Bowl:

While including consumers in ads is not new, it’s not that common for marketers to do so for major events. This program worked so well because [ yellow tail ] and Socialtyze asked consumers to do something that they are already doing—sharing happy videos in social. The theme of happiness is tied perfectly into [ yellow tail ]’s tagline “tastes like [happy]” and the timing could not have been better…after all, who doesn’t want to see and experience a little happiness these days. 😀

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Best Practices for Mobile Optimized Video

Social media is ever-evolving. Platform updates and best practice guidelines are changing at a record pace. For that reason, we encourage brands to think of social media not as a project, but a process. Staying current on best practices is an exciting challenge, and with it comes the need to be flexible and exploratory in your approach. As with all things creative, the joy is in the process rather than the result.Facebook is still the leading social platform with over 2 billion monthly users, according to Statista. Now that 95% of users are accessing the platform through their smartphones, content creators need to consider the limitations and consumption practices of desktop vs. mobile.With algorithm changes taking place regularly, understanding the platform and paying close attention to what’s working and why will help you create engaging content and build a dedicated fanbase.

Video is exploding on Facebook

Videos hold 5x more attention than static images. According to Facebook, 75% of all mobile data traffic will be video by 2020, but that doesn’t mean all video content performs equally.In traditional video advertising, a narrative hooks the viewers’ interest and delivers the core brand messaging toward the end as a pay-off. But on mobile, users scroll rapidly, absorb messaging even faster, and usually without ever turning their sound on.Therefore, 47% of the value in a video campaign is delivered in the first 3 seconds, and 74% of the value is delivered in the first 10 seconds, according to Facebook research and Nielsen. To catch and hold users’ attention, core video messaging needs to occur up-front, and the overall content should be designed to deliver without sound.

An original Wells Fargo ad optimized for television

[video width="500" mp4="http://blog.socialtyze.com/wp-content/uploads/2018/07/wellsfargo_media1.mp4" poster="http://blog.socialtyze.com/wp-content/uploads/2018/07/Screenshot-2018-07-11-08.36.10.png"][/video]

The same ad optimized for mobile

[video width="500" mp4="http://blog.socialtyze.com/wp-content/uploads/2018/07/wellsfargo_media2.mp4"][/video]

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Innovative, surprising content gets users to hover their thumb—that is, to stop scrolling and pay attention. The more inventive, visually-arresting content, the higher the views, engagement, and recall.

[video width="600" mp4="http://blog.socialtyze.com/wp-content/uploads/2018/07/PlayMore_media19.mp4"][/video]Keep it SimplePlayful doesn’t mean more complex. Simple content with a fun pop of surprise compels users to not just watch, but hit those ‘like’ and ‘share’ buttons.

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[video width="600" height="600" mp4="http://blog.socialtyze.com/wp-content/uploads/2018/07/Slide22_media22.mp4"][/video]Keep it ScaledCreating video content doesn’t mean you need a high budget.This video by a leading CPG brand was shot in-house on an iPhone X.[video width="600" mp4="http://blog.socialtyze.com/wp-content/uploads/2018/07/spiralizer_media24.mp4"][/video]

Apps like PicLab and Quik can get the editing done in a matter of minutes. With so much technology at our fingertips, there’s no reason brands can’t be content creators at any budget.

Get Optimizing!

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• Capture attention early. Start with your most captivating elements and incorporate brand identity within the first 3 seconds.• Keep it short. Videos should be less than 15 seconds and include the main message within the first 3-5 seconds.• Design for sound off. Use visual storytelling, and text on screen. Leverage sound to delight instead of inform.• Frame wisely. Try square or vertical framing to optimize for mobile viewing.Play more. Test your content and learn from its performance. Go on, experiment. And have fun!

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7 Best Practices to Detect Fake Influencers & Fake Followers: How to Avoid Getting Burned By Influencer Marketing

The New York Times recently published an interesting article on fake followers.It inspired me to share Socialtyze's process and technology for detecting real vs. fake influencers as well as identifying influencers who ramped their numbers with fake followers.Below are 7 steps to avoid getting duped by Influencer Marketing. These steps can be performed quickly and at scale with the right technology and team.

  • Check the geographic location of the influencer’s followers. Fake accounts often have a large percentage coming from third world countries.
  • Analyze the profiles and behavioral patterns of the influencer’s followers to assess age, gender, interests, occupation, hashtags, etc. There are often red flags and inconsistencies that come with fake followers.
  • See if the avatars (i.e. profile pic) of the influencer’s followers have been set. Fake profiles often skip this step.
  • Check the follower count of influencer’s followers. Fake profiles often have small followings. For example, you can check the % of followers who have less than 10 friends.
  • Check how frequently the influencer’s followers post. Fake followers don't post much.
  • Detect fake comments in the influencer’s posts. Most fake comments lack depth. They are short, generic and have little direct relevancy to the content.
  • Confirm that the Influencer is verified by a major social network. I would not recommend requiring this step as a small percentage of accounts are verified (0.01% of Instagram accounts), but it is a nice check to include as part of the process.

If you'd like to see two actual case studies of how we detected fake accounts, see -From Fake News to Fake Followers - How Not To Get Burned with Influencer Marketing

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